Write a letter to an airline manager regarding your bad experience on a recent flight. Pease say - Where and when did you fly? - What happened on the flight? - Give a suggestion how this issue could be resolved or prevented.

Dear Sir, I hope
this
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letter finds you well and in the best spirits. I am writing
this
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letter to express my dissatisfaction towards your airline, which I
took recently
Correct word order
recently took
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.
Last
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week, I took your Air India flight from Indira Gandhi International Airport ,Delhi
to
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, to
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Toronto Pearson Airport , and reached there around 11 am on the 7th of August . My ticket number is AI 129. During online booking, I clearly mentioned that I am a vegetarian and prefer only vegan food.
However
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,
in
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on
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the flight, your staff not only served me seafood , but the quality of the food was poor. I requested them, I can not eat non-veg , but they ignored me the entire time. At that time, I drank only juice, which was not fair as I paid. I want you to take
this
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matter seriously
,
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apply
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and sort out your customer's concern.
Also
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, I requested you to warn your staff about the passengers' dietary preferences. What I want now is to be compensated for the poor service. I am looking forward to hearing from you soon! Yours sincerely, Sam.

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structure
Put one idea in each part.
content
Be exact with the date, time, and flight so they can check.
tone
Write in a calm way and say what you want, like money back.
content
You tell the place and date of travel.
structure
You give the flight and ticket number.
Topic Vocabulary:
  • introduction
  • briefly
  • describe
  • origin
  • destination
  • negative
  • experience
  • delayed
  • unclean
  • inattentive
  • quality
  • technical difficulties
  • entertainment system
  • emotional impact
  • inconvenience
  • discomfort
  • disappointment
  • resolution
  • compensation
  • improvement
  • maintenance
  • upgrading
  • services
  • systems
  • closing
  • request
  • response
  • action
  • improved
  • thank
  • attention
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