You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter: Describe the problem you had with the tickets Say why were unhappy with the staff Suggest what action the train company should take

Dear Sir or Madam, I hope

this

Linking Words

letter finds you well. I am writing to you

this

Linking Words

letter in regards to a train

ticket

Use synonyms

Correct pronoun usage

show examples

purchased for a journey in advance.

Firstly

Linking Words

,I bought

this

Linking Words

advance

Replace the word

advanced

show examples

ticket

Use synonyms

online on 21st August via the official website of LNER.My purchase ID was 2356848.The main problem I had with the

ticket

Use synonyms

was that

Punctuation problem

apply

show examples

I mistakenly selected the wrong time of departure.The time

which

Correct pronoun usage

apply

show examples

reflected on

this

Linking Words

ticket

Use synonyms

was an hour later than I was supposed to travel.

However

Linking Words

,I got to the train station to get things sorted

every

Correct determiner usage

apply

show examples

early. On arrival,the place was very busy and crowded.

This

Linking Words

is because it was a holiday.

As a result

Linking Words

,many people were

traveling

Use the right word

travelling

show examples

by train.I was not happy with the

staffs

Fix the agreement mistake

staff

show examples

because none of them made an attempt to help me out.

Eventhough

Correct your spelling

Even though

I tried to explain the situation to one staff member but she was not willing to help. Unfortunately,I missed my trip and I really need

Correct article usage

apply

show examples

compensation for that.I would be glad if I get a full refund or

Correct article usage

apply

show examples

compensation not

less

Replace the word

least

show examples

than

Change preposition

apply

show examples

80%.

This

Linking Words

is because m,the trip I missed was very important and I

therefore

Linking Words

need to be compensated. Thanks for your understanding

and

Punctuation problem

, and

show examples

I hope to hear from you soon. Yours Faithfully Esther

estherduah39

Sep 10, 2025

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structure

Start with the reason for writing, then give the problem, then say what you want.

coherence

Try to have one main idea in each paragraph.

grammar

Correct grammar and spelling. Errors like 'staffs' and 'every early' break meaning.

tone

Keep a formal and polite tone. Do not push too much; offer a fair request.

lexical

Use simple words and short sentences to be clear.

purpose

Clear aim stated at start.

content

Uses some facts like date and ID.

tone

Formal style in opening and closing.

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5
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
13
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 5.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 4.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 4.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 5.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

208 words

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Topic Vocabulary:

disappointed
inconvenience
frustrated
incompetent
unhelpful
inconsiderate
ruined
compensation
refund
apology
reimbursement
improvement

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