You are due to move into a rented apartment next month but you will not be able to because you have some problems. Write a letter to the landlord. In your letter: explain your situation describe your problems tell him/her when you think you can move in Write at least 150 words.

Dear
Mr.
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Mr
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Peter, Thank you for your letter of 20 September. I was very saddened by your account of what happened in our hotel
last
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month, and I am writing to express my apologies for
this
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. I can understand that you were shocked by the way the receptionist behaved. There can be no excuse for
such
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behaviour
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Behaviour
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and I fully understand why you felt you needed to complain about the situation. I can provide no explanation for/
of
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the way the employee spoke to you. As a member of Darius Hotels Group, we have a reputation for being perfect at looking after our customers, and I am very sorry that your experience of our service did not confirm
this
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. I intend to deal with
staff
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the staff
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member appropriately
and
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, and
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I will ensure that he does not repeat
this
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behaviour by sending him on a retraining course next week. I would like to assure you that the behaviour you encountered is not typical of our staff. As the guest service manager, I am responsible for all of our employees
so
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, so
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please
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Please
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accept my apologies again
and
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, and
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this
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voucher
worth
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is worth
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$100 to spend in any of our hotels. Yours sincerely, John Norman

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task
Be clear on the task. Start with the reason you write and the main point you want to make. Then add the steps you took or will take.
coherence
Break the text into blocks. Each block has one main idea. Use simple linking words to connect ideas.
tone
The tone is polite and respectful.
content
The letter shows the action you plan to take (staff training, voucher).
Structure your letter

A letter needs to be written using a proper format, including the following:

  • A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
  • The main body (consisting of paragraphs for each part of the letter)
  • A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

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