You work at home and have a problem with a piece of equipment that you for your job. Write a letter to the shop or company to witch supplied the equipment. In your letter -describe the problem with the equipment -explain how this problem is affecting your work -say what to want the shop or the company to do

Dear Sir, I am
one
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of your regular customers. I am writing
this
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letter to show my dissatisfaction with the
laptop
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that I purchased from your store. When I
had
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received
this
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laptop
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, it was not working properly. After receiving
this
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laptop
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, when I started working with
this
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, it was not only able to
perfrom
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perform
simple
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a simple
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Excel sheet in a proper way, but
also
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its
battary
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battery
running
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ran
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out very quickly. The
laptop
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was not
performimg
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performing
the features, as it was mentioned in the advertisement.
As a result
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, I was unable to perform my company tasks efficiently, because of
battery
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a battery
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outage and its Software was
also
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not updated.
Due to
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this
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, I was not able to complete my task in a professional way. These problems had a worse impact on my recent project. It would be really appreciated
,
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if you
can
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could
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change
this
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laptop
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with the new
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one
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one,
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as it is under
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one
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a
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year
Use the right word
one-year
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warranty.
Apart from
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this
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, you can
also
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make the necessary
repairment
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repairs
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with
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within
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one
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or two days, because I am left with
my
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apply
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a lot of
works
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work
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. I will await
for
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apply
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your
respone
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response
as soon as possible, and I hope you will consider
this
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matter at your earliest convenience. Yours faithfully, Harjeet Kaur.

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improvement
Be clear about what you want. Say if you want a replacement or a repair and add a date or time frame.
improvement
Put each idea in its own paragraph. Start with the problem, then how it hits work, then what you want the shop to do. Use short sentences.
tone
Polite opening and closing
content
The letter shows what the fault is and how it hits work
content
It asks for help under the warranty
Structure your letter

A letter needs to be written using a proper format, including the following:

  • A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
  • The main body (consisting of paragraphs for each part of the letter)
  • A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

Topic Vocabulary:
  • malfunction
  • warranty
  • technical support
  • disruption
  • productivity
  • defective
  • turnaround time
  • customer satisfaction
  • troubleshooting
  • inconvenience
  • repair service
  • replacement unit
  • defect
  • urgency
  • compensation
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