You ordered a new credit card from the bank about 14 days ago and still have not received it. You are not happy about this. Write a letter to the bank. In your letter say: Why you are writing to them. Ask why you have waited so long for the new card Ask the bank manager what he will do about this matter.

Dear Sir, I am writing
this
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letter to express my dissatisfaction regarding the delay in receiving my new credit card that I applied
at
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for at
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my nearest
branch
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branch,
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as mentioned on the website. It has been 14 days since
i
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I
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submitted my application, yet I have not received any update on the status. After waiting for a long period of time, I tried contacting your online customer service.
Although
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the representative
apolozied
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apologised
for the inconvenience that was caused,
yet
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apply
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he was unable to track my application. I was assured by the manager that the card will be delivered in 7 to 10 business days unless there is any issue with my request. I am in urgent need of
this
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new credit card as I have to make some pending payments to avoid any additional charges. Unfortunately, I do not have any other mode of payment that I could use. I firmly request you to please look forward in
this
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matter and provide me an update on the status
and
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, and
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also
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also,
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if
possible
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possible,
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please share the tracking information with me at your earliest convenience. I am looking forward to hearing from you and
a
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to a
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resolution to
this
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issue. Yours faithfully, ABC

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structure
Put one main idea in each paragraph. Start with why you write, then ask for the delay, then ask what the bank will do.
task
Ask a clear question about what the bank manager will do about this matter.
style
Use simple words and short lines. Check that 'I' is capital and ends with a period.
grammar
Fix spelling mistakes and use the right words, like 'apologized'.
tone
Keep a formal tone. Use 'Yours faithfully' for Dear Sir or Madam.
tone
The letter keeps a formal and polite tone.
content
The letter shows the reader why you write and what you want (update and tracking).
content
Some clear facts are given, like the 14 days wait.
Topic Vocabulary:
  • credit card application
  • waiting period
  • inconvenience
  • processing delay
  • bank manager
  • status update
  • expedite the process
  • assurance
  • compensation
  • manufacturing delays
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