IELTS Writing Correction Service
Writing Samples
Band 5

You recently travelled on the local bus service in your town. You think the driver drove badly and was rude to the passengers. Write a letter to the manager of the local bus service. In your letter   - Introduce yourself and say when the incident happened - Describe what you saw and heard - Say what you would like the bus company to do about it

Dear Sir/Madam, I am Anson Chan and I am writing to lodge a
complain
Replace the word
complaint
show examples
 about the unacceptable
behavior
Change the spelling
behaviour
show examples
 of one of your
driver
Fix the agreement mistake
drivers
show examples
. I have been using your service for almost 10 years, and until now I was totally satisfied with your services because of the
professional
Replace the word
professionalism
show examples
 and discipline.
However
Linking Words
, I was really disappointed with the disastrous experience yesterday. I was on the
bus
Use synonyms
 number 559 from Tuen Mun to Mongkok station. After I got on the
bus
Use synonyms
, I
start
Wrong verb form
started
show examples
Verb problem
to realize
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realize
Change the spelling
realise
show examples
 the driver did not stick to the speed limit and the speed of the
bus
Use synonyms
 was faster than usual.
Moreover
Linking Words
, he was notably rude to the passengers
,
Punctuation problem
.
show examples
 I heard he shouted
to
Change preposition
at
show examples
 a passenger who
wants
Wrong verb form
wanted
show examples
 to get off the
bus
Use synonyms
 without pressing the bell with bad words. I was really shocked that the
bus
Use synonyms
 driver of your
company
Use synonyms
will
Wrong verb form
would
show examples
 have
such
Linking Words
 unacceptable
behavior
Change the spelling
behaviour
show examples
. In light of
this
Linking Words
, I suggested that the
company
Use synonyms
 should take immediate action to investigate
this
Linking Words
 incident and
have
Verb problem
provide
show examples
 an explanation to the public.
Also
Linking Words
, I hope the
company
Use synonyms
 can conduct more checks on staff performance to ensure
high
Correct word choice
high-quality
show examples
standard
Fix the agreement mistake
standards
show examples
quality
Check wording
apply
show examples
. I believe
this
Linking Words
 incident is only occasional and the
company
Use synonyms
 will correct it seriously. Yours faithfully, Anson

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structure
Group ideas in clear paragraphs. Start with who you are and when the incident happened, then say what you saw and what you want.
tone
Keep a calm and neutral tone. Avoid very strong words.
language
Correct common grammar errors and word choice. For example, 'lodge a complaint', 'started to realize', 'professional and disciplined'.
content
Give exact date/time of the incident, and the bus number in a simple way.
paragraphing
Use one idea per paragraph. Separate intro, event, and request into separate paragraphs.
greeting closing
Clear opening and closing for a formal letter.
content
You give a real event and say what you want the company to do.
detail
You mention the bus number and route.
Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »- a book that's free for 🚀 Premium users.

Topic Vocabulary:
  • Incident
  • Driver's behavior
  • Attitude
  • Passenger
  • Rude
  • Manner
  • Inappropriate
  • Unprofessional
  • Responsible
  • Safety
  • Complaint
  • Apology
  • Compensation
  • Improve
  • Customer service
  • Conduct
What to do next:
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