You recently bought a laptop from an online store, but when it arrived, it had several problems. Write a letter to the customer service team of the store. In your letter: describe the issues with the laptop explain how these problems are affecting your work or daily life say what you would like the company to do about it

Dear Sir/Madam, I am writing to express dissatisfaction regarding my latest purchase from your website. A few days ago, I ordered a Dell XL laptop from your online store;

however

Linking Words

, upon delivery, I received a damaged item. I was extremely excited for it. Unfortunately, after using it for a

while

Linking Words

, I have noticed a screen fluctuation. Not only

this

Linking Words

, the charger and laptop cover were

also

Linking Words

missing. I am a content creator, and

this

Linking Words

issue is affecting my work on a regular basis. At present, I'm working with well-known artists and brands.

Therefore

Linking Words

due to

Linking Words

these problems, I am unable to complete my everyday tasks, which is not only affecting my professional image but

also

Linking Words

has a severe effect on the quality of work I produce. I would appreciate it if the company could provide me with more information about a refund or a store credit. All my information is present on the company's website for

further

Linking Words

processing. It would be incredible if the company could solve

this

Linking Words

issue as soon as possible. Thank you in advance for your services. I look forward to your positive response. Yours faithfully, Anna

mandeepgurna9

Nov 19, 2025

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task response

Be clear on what you want. Say if you want a refund, store credit, or a replacement.

task response

Add the order number and date to help the shop find your item.

coherence cohesion

Use one main idea in each paragraph. Start with the issue, then add how it affects you, then say what you want.

coherence cohesion

Use simple linking words to show the flow, like first, then, and also.

tone

Tone is polite and does not blame the seller.

content

The letter states the effects on work clearly.

content

It asks for a specific remedy (refund or store credit).

Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

firstly
secondly
thirdly
in additional
moreover
also
for example
for instance
therefore
however
although
even though
despite

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7
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

190 words

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