You recently ordered an item of clothing through a store’s website. When you received it, you discovered that it was not the same item you had ordered. Write a letter to the store manager. In your letter, Describe the item you ordered Explain what was wrong with the item you received Say what you would like the manager to do

Dear Store Manager, I am writing

this

Linking Words

letter to express my dissatisfaction with a recent online purchase I made from your store.

Last

Linking Words

week, I ordered a medium-sized black leather jacket with a front zipper and two side pockets, as displayed on your official website. It appeared stylish and was exactly what I needed for an upcoming event.

However

Linking Words

, upon delivery, I was extremely disappointed to find that the item I received was completely different.

Instead

Linking Words

of the leather jacket, I was sent a large brown denim coat that does not fit and looks nothing like what I selected.

Additionally

Linking Words

, the coat had a loose button and appeared slightly worn, which is quite unacceptable for a brand-new product. I kindly request that you arrange an immediate replacement or, alternatively, issue a

fill

Use the right word

full

show examples

refund; I would

also

Linking Words

appreciate a prepaid return label to avoid any extra charges. I look forward to your prompt response and an appropriate resolution to

this

Linking Words

matter. Yours sincerely, Nora

rushabhpatel78694

Nov 26, 2025

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structure

Break the letter into clear parts: intro, body with order details and the fault, and a close.

grammar

Correct small errors, like changing 'fill refund' to 'full refund' and note spelling mistakes.

coherence

Try to keep one idea in each paragraph or sentence to help the reader.

tone

Keep a formal and polite form to ask for help.

content

Add your order number and date to help the store find your order fast.

content

Clear detail of the item ordered.

tone

Polite and calm tone.

content

Clear request for replacement or refund and return label.

content

Includes context of the event.

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6
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
1
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 8.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 8.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

163 words

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