IELTS Writing Correction Service
Writing Samples
Band 6.5

You recently bought a second-hand car from a company that sells used cars, but the car developed some problems. You have phoned, left messages and sent emails, but you have not heard anything from the company that sold you the car. Write a letter to the manager. In your letter •explain the problems you have had in contacting the company, and explain your dissatisfaction •describe the problems with the car • tell the manager what you want him to do You should You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam

Dear Sir or Madam, I am writing to express my deep dissatisfaction regarding the lack of response from your company after my recent purchase of a second-hand vehicle. I have repeatedly tried to contact your customer service team by telephone, voicemail, and email;
however
Linking Words
, I have received no reply, which I find extremely unprofessional and frustrating. I purchased a Toyota Corolla, registration number AB3 45CD, from your dealership two weeks ago. Unfortunately, only a few days after the purchase, the engine started making
unusual
Correct article usage
an unusual
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 noise and the car began to stall unexpectedly.
Additionally
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, the air-conditioning system is not functioning properly, and there is a persistent oil leak beneath the vehicle.
As a result
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, I feel that I have been sold a car
that is
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 not roadworthy.
Therefore
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, I kindly request that you either repair the car immediately at no additional cost or provide a full refund. I expect a prompt response
,
Punctuation problem
;
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Linking Words
otherwise
Add a comma
otherwise,
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 I will have no choice but to take legal action. Yours faithfully, Nora

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structure
Break the text into more clear one idea per paragraph. Put the car problems in a second paragraph and the contact issue in a first paragraph.
tone
Make the tone more balanced and use polite words like 'please' and 'could you' to show respect.
content
Be precise about what you want and give a time frame for a reply, e.g., 'within 7 days'.
language
Keep sentences short and simple to fit the top 100 words.
content
Clear aim to fix car or get money back.
tone
Good opening that states the issue of lack of contact.
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