You recently bought a piece of computer equipment but it was broken. You work at home and you need this equipment for your work. Write a letter to the shop manager. In this letter: • describe the problem with the equipment • explain how this problem is affecting your work • say what you would like the shop to do

Dear Manager, I am writing
this
Linking Words
email about my recent purchase of
Logitech
Correct article usage
a Logitech
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Keyboard and
Mouse
Use synonyms
set for my work computer. I ordered
this
Linking Words
set
on
Change preposition
from
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your shop a couple of days
before
Rephrase
ago
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. It was out of stock first
but
Punctuation problem
, but
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fortunately
Add a comma
fortunately,
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it got dispatched to me yesterday. When I opened the package, I found that right
click
Use the right word
right-click
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button of
Use synonyms
mouse
Correct article usage
the mouse
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is broken. I work from home as an Accountant and
currently
Verb problem
am currently
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posting all the entries in
software
Correct article usage
the software
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. The software
need
Correct subject-verb agreement
needs
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more usage of
right click
Use the right word
right-click
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. I already
give
Wrong verb form
gave
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away
old
Correct article usage
the old
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mouse
Use synonyms
to my cousin. I am using the keyboard
instead
Linking Words
of
Use synonyms
mouse
Correct article usage
the mouse
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for
right click
Use the right word
right-click
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options by using big formulas. It is so
time consuming
Use the right word
time-consuming
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. I am requesting to change the
mouse
Use synonyms
with
Change preposition
to
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new
Correct article usage
a new
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one.
Also
Linking Words
, I shall be very thankful to you
,
Punctuation problem
apply
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if you can give me a temporary one until
whole
Correct article usage
the whole
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process of replacing takes place. Your faithful, Harman

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structure
Split the text into short, clear parts. Put one idea in each paragraph.
tone
Use a proper closing. 'Yours faithfully' or 'Yours sincerely'.
content
Be clear on what you want. State the replacement and a possible temp option.
grammar
Fix small grammar and use short, simple sentences.
lexis
Keep the words simple and easy to read.
content
The letter states the problem clearly.
tone
The tone is polite.
content
The request to replace is there.
The Closing

The style of the letter determine how you have to close it.

Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.

Formal style (To someone you have not met, whose name you don’t know)

  • Yours faithfully,

Semi-formal (To someone you may or may not have met, whose last name you know)

  • Yours sincerely,

Informal (To someone you know well, whose first name you know and use)

  • Best regards,
  • Warm wishes,

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