IELTS Writing Correction Service
Writing Samples
Band 7.5

You recently bought a piece of equipment for your kitchen (e.g., a washing machine or a fridge), but it stopped working after only two days. You called the shop, but they refused to help you. Write a letter to the manager. In your letter: Describe the item you bought and when you bought it. Explain what the problem is. Tell the manager what you want them to do about the situation.

Dear Sir/ Madam I am writing
this
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 letter to express my dissatisfaction with the Samsung fridge that I purchased from your shop on 25th January, 2026. I was assured that the appliance would be high-quality with modern technology.
However
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,
this
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 has not been the case. It has stopped cooling entirely after two days. To make matters worse, I have already attempted to resolve
this
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 by contacting a staff member, but I have yet to receive any assistance.
This
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 has caused me significant inconvenience because my whole fresh grocery has spoiled, resulting in a wastage of money. At present, I feel that your service is not meeting the professional standard I expected. Under the circumstances, I would like to request either immediate replacement of the appliance or a full refund of the payment I have already paid. I look forward to your prompt response regarding
this
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 matter. Your Faithfully Davinder Kaur

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content
Add your order number and model to show what you bought.
content
Say the date of buy and where you bought it.
structure
Put the letter in 2 or 3 small paragraphs: a part for intro, a part for the problem, and a part for what you want.
grammar
Use a normal formal tone and fix small things like Yours faithfully and Sir or Madam.
content
The letter states what was bought and when.
impact
It shows how the problem hits your life, like spoiled food.
conclusion
It asks for a real fix, either a swap or a refund.
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