You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter, describe the problem you had with the tickets say why you were unhappy with the staff suggest what action the train company should take

Dear Sir or Madam, I am writing to express my dissatisfaction regarding the service which was

given

Verb problem

provided

show examples

at your train station located near the Breamlea city

center

Change the spelling

centre

show examples

. A week ago, I purchased three tickets online from the official website. I was going from London to Brampton

along with

Linking Words

my friends. On the day of departure, when I checked the journey passes for verification at the station, the machine showed them as invalid .

Furthermore

Linking Words

, I tried to reach out to the workers, but they were engaged in other activities. After half an hour of waiting, a member spoke to me aggressively and told me they could not take any action regarding the issue because it was not their fault.

Consequently

Linking Words

, we missed our train. I would appreciate

Correct pronoun usage

it if

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you could assist me in the matter. I paid around $150 for buying the tickets, which is a large amount of money for me.

Hence

Linking Words

, you can either provide me

Change preposition

with a

show examples

full refund or a free journey to Brampton for us. I am looking forward to your positive consideration. Yours faithfully, Rupinder Kaur.

rupindersamrow222

Mar 17, 2026

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task response

For task response: add one more clear detail about why the tickets were not valid, if you know it.

task response

For task response: your request is clear, but you can say more exactly what you want the company to do next.

coherence and cohesion

For coherence and cohesion: your ideas are in a good order, but some linking words can be more natural.

coherence and cohesion

For coherence and cohesion: check small grammar and word choice issues, because they can make the meaning less clear.

task response

For task response: you answer all parts of the task.

task response

For task response: the tone is polite and right for a formal letter.

coherence and cohesion

For coherence and cohesion: the letter has a clear beginning, middle, and end.

coherence and cohesion

For coherence and cohesion: each paragraph has one main idea.

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4
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
4
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 6.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 6.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

181 words

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Topic Vocabulary:

disappointed
inconvenience
frustrated
incompetent
unhelpful
inconsiderate
ruined
compensation
refund
apology
reimbursement
improvement

What to do next:

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