You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter x describe the problem with the equipment x explain what happened when you phoned the shop x say what you would like the manager to do

Dear Sir or Madam, I am writing to complain about the kitchen equipment I bought a few days ago, as it is not working properly. I bought an electronic pan in black (model JH1402) a few days ago at the shop in Cannonvale. Receipt number is A001234B. When arriving home on the same day, I figured out that the pan is not heating, even though

Punctuation problem

apply

show examples

I made sure that

Correct article usage

the

show examples

power switch was on. I tried to call the shop asking if they

can

Wrong verb form

could

show examples

do anything, either provide a new piece or offer a refund.

Then

Linking Words

, they said that they will note down what happened and ask their manager to contact me back, but I have not heard anything from them yet, so

Punctuation problem

apply

show examples

I call you. In

this

Linking Words

particular case, could you please refund the money to me? I can drop

this

Linking Words

item off at the shop tomorrow morning, as I have changed my mind to buy another model. I would appreciate your attention to

this

Linking Words

matter. Your Sincerely, Anne-Jane

patt.rusrin

Apr 3, 2026

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task response

Task response: You answer all parts, but add a bit more detail about the phone call and the problem.

task response

Task response: Ask clearly for one action only, for example a refund, to make your aim more clear.

coherence and cohesion

Coherence and cohesion: Your letter is easy to follow, but some link words are not used well.

coherence and cohesion

Coherence and cohesion: Check commas and small grammar points, because they can make ideas less smooth.

coherence and cohesion

Coherence and cohesion: In one part, one sentence is too long. Split it into two short sentences.

task response

Task response: You cover the problem, the phone call, and what you want the manager to do.

task response

Task response: The tone is polite and fits a formal letter.

coherence and cohesion

Coherence and cohesion: Your letter has a clear opening, middle, and end.

coherence and cohesion

Coherence and cohesion: Each paragraph has one main idea most of the time.

Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

firstly
secondly
thirdly
in additional
moreover
also
for example
for instance
therefore
however
although
even though
despite

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2
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
4
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 4.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 6.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 6.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

170 words

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