You went to the local hospital’s Emergency Department with your young child who had severe stomach pains. You had to wait for almost four hours before your daughter was treated by a doctor and, while you were waiting, you were constantly ignored by the other staff. Write a letter to the Hospital Registrar, complaining about the service you received.

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Dear Sir/Madam, I am writing
this
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to express the dissatisfactory treatment received by the hospital employees. On 12th May 2026, my youngest daughter had severe stomach pain.We immediately rushed to your hospital for the treatment.
However
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, the receptionist was too rude to my wife and me. She asked for useless documents which has not needed at that critical time , which was very frustrating at that time.
Moreover
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, after taking all the details, they made us wait for 4 hours before meeting the doctor. During the wait time, I constantly asked them to make the process faster, as there were limited number of patients , but the employees were quite ignorant of
this
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matter.
Moreover
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,the worst part is that the painkillers were out of stock in the Hospital. I will urge the Hospital committee to take
this
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matter seriously, as someone's life depends on it and ensure that
,
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apply
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there are enough medicines available in your inventory. I am waiting for your prompt and satisfactory response in
this
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situation. Your faithfully, Ayush Shukla

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task response
Say the problem, what happened, and what you want in a clear way.
task response
Use a more polite and formal tone in all parts of the letter.
coherence and cohesion
Put one main idea in one paragraph only.
coherence and cohesion
Link ideas with simple words like also, because, and so.
task response
You clearly say why you are writing.
task response
You give key details like date, long wait, and staff behavior.
coherence and cohesion
The letter has a clear start, middle, and end.
coherence and cohesion
You use a greeting and a closing.
Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

  • firstly
  • secondly
  • thirdly
  • in additional
  • moreover
  • also
  • for example
  • for instance
  • therefore
  • however
  • although
  • even though
  • despite
Topic Vocabulary:
  • emergency department
  • severe stomach pains
  • urgent medical attention
  • extensive waiting period
  • ignored by staff
  • delay in treatment
  • emotional distress
  • unsatisfactory service
  • immediate action
  • formal complaint
  • patient care
  • hospital protocol
  • adequate attention
  • prompt response
  • better service provision
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