You recently bought an item online. When it was delivered you found that the item did not work correctly. Write a letter to the manager of the company. In your letter, • Describe the item and the problem with it • Explain why the item is important for you • Say what you want the manager to do You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

Dear Sir or Madam, My name is Aiden, I am writing

this

Linking Words

letter to express my dissatisfaction with the air fryer which I bought from your website on 20 May, with the order number

:

Punctuation problem

apply

show examples

14566. Upon arrival, since my old one had been out of order for 2 weeks, I was extremely excited to unbox it. The appearance of it was the same as the video showed in your introduction. Once I started using it, these buttons were completely dead. No matter how hard you press them, they cannot work. In brief, there were merely some decorations on a functional board. I am not talented at cooking on a gas stove, especially adjusting the power of the fire, so I badly require an air fryer which can easily control the cooking temperature and timing.

Thus

Linking Words

, I have been ordering meals online or takeaway, which incur extra expenses. I kindly ask you to send me a tested replacement on a priority basis once you receive the return

,

Punctuation problem

.

show examples

I would really appreciate that I could save the extra payment. Yours sincerely, Aiden