You Have Bought a New Mobile Phone, and Within a Few Days of Purchase, It Stopped Working. You Spoke to The Company Representative a Week Ago, but It Still Needs to Be Repaired. Write a Letter to The Company. In your Letter, Introduce Yourself. Explain the Situation. Say What Action You Would Like the Company to Take.

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Dear Sir I am Vikas Doomra, and I recently purchased a new mobile phone dated 20th Jan. 2024 under invoice no 11345. I am writing

you

Change preposition

to you

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to express my extreme dissatisfaction with your mobile and service. After a

week

Use synonyms

, the mobile stopped working, and immediately, I rushed to your new care

center

Change the spelling

centre

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. They said that it would take time to fix. Today, a

week

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ago, my mobile was not fixed, and it will not be fixed for another

week

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. Your terms and conditions clearly mention that if your team is unable to resolve the mobile within a

week

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, the customer can claim a new mobile under the guarantee/warranty policy. In the end, I will give the

last

Linking Words

two days to fix my mobile as urgently as possible;

otherwise

Linking Words

, under the policy, give me a new mobile. I am ready to clear the formalities to claim my new mobile.Cell Phones Please look into

this

Linking Words

matter on priority. Yours sincerely

barriesalieu7

Jun 28, 2026

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task response

For task response: say all three parts in a clear way: who you are, what the problem is, and what you want now.

task response

For task response: use a more polite tone, like 'I would like to ask for a replacement phone or a full repair at once.'

coherence and cohesion

For coherence and cohesion: split the letter into clear parts. One part for the buy date, one part for the problem, and one part for your request.

coherence and cohesion

For coherence and cohesion: some time words are not clear. 'Today, a week ago' is confusing. Use 'One week later' or 'After that' instead.

coherence and cohesion

For coherence and cohesion: end the letter with your full closing, for example, 'Yours sincerely, Vikas Doomra.'

task response

For task response: you gave key facts like the date, invoice number, and the phone problem.

task response

For task response: you said what action you want from the company: fix the phone fast or give a new one.

coherence and cohesion

For coherence and cohesion: the letter has a clear start, middle, and end.

coherence and cohesion

For coherence and cohesion: you used words like 'After a week' and 'otherwise' to link ideas.

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3
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
2
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 5.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 7.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 7.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 5.0

Complete response

Suitable writing tone

Appropriate word count

6 paragraphs

158 words

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