You and your friends ate a meal at a restaurant to celebrate a special occasion, and you were extremely dissatisfied with the experience. Write a letter to the restaurant manager. In your letter: Explain the reason for the celebration Give details of your visit to the restaurant Say what you would like the restaurant to do

8.0 / 9
✍️ Want to check your own essay?Write on this topic →
Dear Sir or Madam, I hope you are doing well. I am writing to express my dissatisfaction with my recent
experience
Use synonyms
at your restaurant. Yesterday, I visited your restaurant with my friends to celebrate one of my
friend's
Check wording
friends'
show examples
birthdays. There were five of us, and we had already booked a table over the phone.
However
Linking Words
, when we arrived at around 9 p.m., the staff at the front desk had no information about our reservation.
This
Linking Words
was a very unpleasant
experience
Use synonyms
, especially as we were celebrating a special occasion. We had to wait for approximately 30 minutes before a table was arranged for us.
Furthermore
Linking Words
, the food we ordered was not served hot, and there were
also
Linking Words
mistakes when our order was taken. Some dishes that we had not ordered were served at our table.
As a result
Linking Words
, we were extremely disappointed, and the
experience
Use synonyms
spoiled our celebration. I am sharing
this
Linking Words
feedback in the hope that you will take these issues seriously and improve your service. I would appreciate it if you could investigate what went wrong and ensure that your staff are more careful with reservations and orders in the future. I would
also
Linking Words
appreciate a partial refund or another form of compensation for
this
Linking Words
disappointing
experience
Use synonyms
. I hope you will consider my concerns and take the necessary steps to prevent
such
Linking Words
problems from happening again. Yours faithfully, Nav

Unauthorized use and/or duplication of this material without express and written permission from this site's author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

task response
Add a little more about the meal, such as the food you chose or how long you waited for it. This would make the problem clearer.
task response
Make your request more direct. For example, ask for a refund for the food, or a free meal on another day.
coherence and cohesion
Your ideas are in a clear order. You could link the food problems to the bad end of the party with one short line.
coherence and cohesion
Use fewer repeats of “I would appreciate it”. You can use “Please” in one of these lines instead.
task response
You explain why you went to the restaurant, what went wrong, and what you want the manager to do.
coherence and cohesion
The letter has clear parts: the reason for writing, the visit, the problems, and your request.
coherence and cohesion
The opening and ending are polite and right for a letter to a manager.
Structure your letter

A letter needs to be written using a proper format, including the following:

  • A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
  • The main body (consisting of paragraphs for each part of the letter)
  • A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

What to do next:
Look at other essays: