You recently sent some documents by post, but they did not arrive at the destination. Write a letter to the post office manager. In your letter, •give details of the situation •describe the documents •say what action you want the post office to take

8.5 / 9

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Dear Sir or Madam, I am writing to complain about some important

documents

Use synonyms

that I sent recently. Unfortunately, they have not yet arrived at their destination. I posted the

documents

Use synonyms

on 5 September and wrote the correct address on the envelope. I was told that they would be delivered within five days.

However

Linking Words

, it has now been almost ten days, and they have still not been delivered. The envelope contains copies of important

documents

Use synonyms

such

Linking Words

as my passport and educational certificates. These

documents

Use synonyms

are required for an important application, so their safe and timely delivery is very important to me. I

also

Linking Words

have the receipt and tracking number. I would appreciate it if you could investigate

this

Linking Words

matter immediately and track the package to find its current location. If it has been lost, please explain the procedure for claiming compensation. I look forward to hearing from you as soon as possible. Yours faithfully, NK

navdhindsa3

Sep 16, 2026

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task response

Add the post office name or place, and give the tracking number. This can help the manager find the item more quickly.

task response

Say if the letter was sent by normal post, signed post, or another service. This gives a clearer picture of the problem.

coherence and cohesion

Your ideas are in a clear order. You could link the second and third parts with a short phrase such as “As a result” to show why the missing papers are a serious problem.

coherence and cohesion

Keep the same word for the item. You use “documents”, “envelope”, and “package”. Using “envelope” or “documents” most of the time would make the letter even clearer.

task response

You give the date, the delivery time, the delay, and the papers inside. You also clearly ask the post office to find the item and explain what to do if it is lost.

task response

The tone is polite and right for a formal letter.

coherence and cohesion

The letter has a clear start, middle, and end. Each paragraph has one main point, so it is easy to read.

coherence and cohesion

The greeting and closing are correct and fit a formal letter.

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4
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 8.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

154 words

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Topic Vocabulary:

postal service
registered mail
tracking number
envelope
urgent
confidential
compensation
investigation
documentation
destination
customer service
resolution
discrepancy
correspondence
delivery
timeline
claim
follow-up
liability
accountability

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