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Band 4.5

You recently bought an expensive electronic product from a store, and found that the product does not work properly. Write a letter to the store manager. In your letter, complain about the problem; propose action for the store to take; request confirmation that this is agreed

#product #store #work #manager #action #request #confirmation
I am writing
this
 letter regarding the issue I have been facing with the
phone
 which I have bought recently on 5th July 2008 in one of your store located in Malakpet, Hyderabad. It is
Samsung
Correct article usage
a Samsung
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 S3 Note
phone
 which I got
it
Correct pronoun usage
apply
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for
30
Correct article usage
a 30
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% discount
to
Change preposition
on
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 MRP. Since
,
Remove the comma
apply
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 I was so excited to buy
this
phone
from
Change preposition
for
show examples
 2 years and as soon as the company released the product I bought it out of
curosity
Correct your spelling
curiosity
. The same day evening
phone
's battery went low and tried to charge the
phone
,
unfortunately
Add a comma
,unfortunately
show examples
 the plug-ins never worked. I tried to fit the charger for 10 minutes
then
 later took my friend's charger pin who bought the same
phone
 along with me. But no luck. I am afraid
this
 is one of the defective
piece
Change to a plural noun
pieces
show examples
. I tried to know the problem and went to the nearest repair shop just to know what can be the issue
,
Add a missing verb
was, then
show examples
then
 I realized
its
Correct your spelling
it's
show examples
 the defective piece.
In Addition
, I have the bills and guarantee card with me and expecting you to replace the
phone
 with a new same model
phone
. I would greatly appreciate you if you
ca n
Correct your spelling
can
show examples
 help me out with the replacement. I believe
this
 time I will check with all the features and the
phone
 properly. Kindly revert me with the confirmation email and let me know when is the best possible time to visit your store to exchange my
phone
.
Submitted by salesforcemadhuri on

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The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

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