You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help. Write a letter to the company and in your letter introduce yourself explain the problem and state what action you would like from the company

Dear Sir, I am writing to complain about the
Television
set I recently purchased from your online store. My name is Queen Joseph, a regular online customer with ID number B65GQ1. I work with Tescom Limited and I acquired a Samsung
Television
set from the just concluded
black
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Black
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Friday sales.
Last
week, I received a call from your dispatched rider asking if they can
dropped
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drop
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the
Television
with my residence security since I was not home at the time of their arrival. Unfortunately, when I got home and tried setting up the
Television
,
first
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the first
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thing I noticed was that the remote buttons were not responding even after swapping different batteries.
Next
was a crack on the monitor and
this
made the picture incoherent.
Moreover
, the sound quality was shaking and low despite increasing the volume to the end.
Hence
, watching my
favorite
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favourite
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crime series was abortive as there was no Universal Series Port (USB) to connect
flash
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a flash
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drive. I spoke with a customer representative two days after and she assured me of an immediate retrieval and replacement of a new set of
Television
which was not carried out. I called
last
week and spoke with a new representative who gave the same assurance
like
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as
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the previous and still no support has been given. Following the circumstances surrounding the faulty
Television
set I received and the nonchalant attitude of your store assistance, I request
an
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apply
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expedited service to be rendered either by replacement of a new
Television
or a full refund within three working days. Thank you as I await your swift response. Yours Faithfully, Queen Joseph.
Submitted by aniebietjacobani on

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Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

  • firstly
  • secondly
  • thirdly
  • in additional
  • moreover
  • also
  • for example
  • for instance
  • therefore
  • however
  • although
  • even though
  • despite

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Topic Vocabulary:
  • customer service
  • purchased
  • faulty
  • malfunction
  • resolution
  • prompt
  • replacement
  • refund
  • technician
  • urgent
  • escalate
  • unsatisfactory
  • disappointed
  • appreciate
  • address
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