You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help. Write a letter to the company and in your letter introduce yourself explain the problem and state what action you would like from the company

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Dear Sir, I am writing to complain about the
Television
Use synonyms
set I recently purchased from your online store. My name is Queen Joseph, a regular online customer with ID number B65GQ1. I work with Tescom Limited and I acquired a Samsung
Television
Use synonyms
set from the just concluded
black
Change the capitalization
Black
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Friday sales.
Last
Linking Words
week, I received a call from your dispatched rider asking if they can
dropped
Change the verb form
drop
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the
Television
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with my residence security since I was not home at the time of their arrival. Unfortunately, when I got home and tried setting up the
Television
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,
Linking Words
first
Add an article
the first
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thing I noticed was that the remote buttons were not responding even after swapping different batteries.
Next
Linking Words
was a crack on the monitor and
this
Linking Words
made the picture incoherent.
Moreover
Linking Words
, the sound quality was shaking and low despite increasing the volume to the end.
Hence
Linking Words
, watching my
favorite
Change the spelling
favourite
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crime series was abortive as there was no Universal Series Port (USB) to connect
flash
Add an article
a flash
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drive. I spoke with a customer representative two days after and she assured me of an immediate retrieval and replacement of a new set of
Television
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which was not carried out. I called
last
Linking Words
week and spoke with a new representative who gave the same assurance
like
Change preposition
as
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the previous and still no support has been given. Following the circumstances surrounding the faulty
Television
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set I received and the nonchalant attitude of your store assistance, I request
an
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apply
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expedited service to be rendered either by replacement of a new
Television
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or a full refund within three working days. Thank you as I await your swift response. Yours Faithfully, Queen Joseph.
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Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

  • firstly
  • secondly
  • thirdly
  • in additional
  • moreover
  • also
  • for example
  • for instance
  • therefore
  • however
  • although
  • even though
  • despite

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Topic Vocabulary:
  • customer service
  • purchased
  • faulty
  • malfunction
  • resolution
  • prompt
  • replacement
  • refund
  • technician
  • urgent
  • escalate
  • unsatisfactory
  • disappointed
  • appreciate
  • address
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