You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help. Write a letter to the company and in your letter introduce yourself explain the problem and state what action you would like from the company

Dear Sir, I am writing to complain about the

Television

set I recently purchased from your online store. My name is Queen Joseph, a regular online customer with ID number B65GQ1. I work with Tescom Limited and I acquired a Samsung

Television

set from the just concluded

black

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Black

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Friday sales.

Last

week, I received a call from your dispatched rider asking if they can

dropped

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drop

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the

Television

with my residence security since I was not home at the time of their arrival. Unfortunately, when I got home and tried setting up the

Television

,

first

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the first

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thing I noticed was that the remote buttons were not responding even after swapping different batteries.

Next

was a crack on the monitor and

this

made the picture incoherent.

Moreover

, the sound quality was shaking and low despite increasing the volume to the end.

Hence

, watching my

favorite

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favourite

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crime series was abortive as there was no Universal Series Port (USB) to connect

flash

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a flash

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drive. I spoke with a customer representative two days after and she assured me of an immediate retrieval and replacement of a new set of

Television

which was not carried out. I called

last

week and spoke with a new representative who gave the same assurance

like

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as

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the previous and still no support has been given. Following the circumstances surrounding the faulty

Television

set I received and the nonchalant attitude of your store assistance, I request

an

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apply

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expedited service to be rendered either by replacement of a new

Television

or a full refund within three working days. Thank you as I await your swift response. Yours Faithfully, Queen Joseph.