You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter ● describe the problem with the equipment ● explain what happened when you phoned the shop ● say what you would like the manager to do.

Dear Sir/Madam, The purpose of writing

this

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letter to you is to express my dissatisfaction with the product I recently purchased from your

shop

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,

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and the customer service I received from your staff afterwards

,

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when I reported the

issue

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on the phone. I purchased an oven from your

shop

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and it was not working properly, when I turned it on it didn’t turn on. Surprisingly, when I tried the second time to figure out the

issue

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, it sparked and produced an electric shock. I unplugged it to avoid any damage. I immediately called

at

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your

shop

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to report the matter. The salesman

name

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named

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Ali at your

shop

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picked up the call and he collected all the necessary information from me and said that he is going to send a mechanic to check the

issue

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in the oven but for the

last

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two days, I

am

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have been

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waiting for him. I rang again, but no one bothered to pick up the call. I am entitled to request a full refund or replacement of the oven at the earliest.

Moreover

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, you are requested to

issue

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a warning letter to your employee for not paying attention to customers, as I suffered because of his negligence. I await your prompt action. Yours faithfully, Aliza