You recently bought a piece of equipment for your kitchen but it did not work. You pho0ned the shop but no action was taken. Write a letter to the shop manager. In your letter ● describe the problem with the equipment ● explain what happened when you phoned the ● say what you would like the manager to do.

Dear Sir or Madam, I am writing to you to complain about the Singer-MO3708G microwave oven that I purchased from your shop “kitchen corner”

last

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month. I was excited to have purchased it but disappointed to find that it was poorly made and has manufacturing flaws. I am hoping you would either replace it or refund me the full amount. The main problem with the device is that its power system suddenly stops working.

This

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must be a manufacturing fault. At

first

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, I thought it was a connection problem

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the power supply so I have it checked by a technician but it was not the case.

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I called your shop and talked to Mr Rex and he assured me that one of your technicians will visit my home within two days. To my utmost dismay, it has been 10 days since the conversation but no one from your shop showed up. The order number is 25254801 and I am attaching a copy of my receipt. I am looking for prompt

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from you as I have a valid warranty for the product. Please send someone to replace the faulty product or agree to refund the amount that I have paid for the device. I hope to hear from you soon. Thank you in advance. Yours faithfully, Shadia Rahman