You recently bought a piece of equipment for your kitchen but it did not work. you phoned the shop but no action was taken. write a letter to shop manager. in your letter describe the problem with the equipment explain what happened when you phoned the shop say what you would like the manager to do
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The Greeting
Depending on the style and aim of the letter, you will need to adapt your greeting.
Always start an informal letter in the ways:
- Dear + name
- Hi / Hello + name
‘Dear...’ is more appropriate, so stick with this.
For a formal letter there are two options for the greeting:
- Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
- Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.