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Band 4

You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope. Write a letter to the bank's head office. In your letter: • explain why you are writing • express concern about the missing card • ask them what they intend to do

#bank #receipt #card #envelope #head #office #concern
Banking has changed the way it was a decade ago. Especially in the city, people prefer banking with their portable devices. But the digitalized services are vulnerable in many ways;
however
, with proper precaution and preventive measures, significant risks can be eliminated. To protect
customer’s
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customers’
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 bank account, MTB has taken a number of initiatives; it has deployed state of the art security technologies and constantly doing research on securing
customer’s
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customers’
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 data.
However
, MTB cannot assure complete security itself, there are a lot of measures that have to be taken by customers,
for example
,
customer
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customers
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 performing
online
Add an article
an online
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transaction
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transactions
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 over an insecure network or insecure devices, and these are few reasons why data breaches happen. In order to be safe and secure, it is worth having some knowledge of recent cyber security, because you never know when your knowledge might save you from a digital theft someday!

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The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

Topic Vocabulary:
  • acknowledge receipt
  • compromised security
  • unauthorized transactions
  • identity theft
  • reissue
  • secure (the account)
  • fraudulent activity
  • account holder
  • security measures
  • customer service
  • follow-up
  • discrepancy
  • escalate the issue
  • trace the delivery
  • account security
  • financial risk
  • confidential
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