There have been some problems with the bus service, especially its reliability, in your area over the last two weeks. Write a letter to the manager of the bus company. In your letter •    describe what the problems are •    explain how these problems are affecting you •    suggest what you would like the company to do

Dear

Mr.

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Mr

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Brian, Please let me inform you regarding the issues with the organisation of the bus schedule and quality of services provided by your employees. The most significant concern I would like to pay

your

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attention

is

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the unstable bus timetable. I am not

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the

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type of person who writes complaining letters, but it is impossible to count how many times I late for work because your transport did not come at the appointed time. Of course, I understand that living in a big city like Moscow doesn't provide a big horizon for planning, especially during rush hours, but you can implement special IT systems to adjust your working schedule. I would like to suggest you

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find information about the software called “Endeavour M”.

This

brand-new program provides technical solutions to companies like yours. The recent research by Harvard University states that they are in

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the top

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5 organisations which can support transport companies with timing problems. I hope that you will find the information above helpful and improve your business for the better. Kind regards, Ilia.