You ordered a new chequebook from your bank two weeks ago but you have received nothing. Write a letter to the manager complaining about the bad service. Say when and how you ordered the chequebook, how much longer you will have to wait, and ask the manager what action he/she will take about this matter.

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I am writing to complain about the poor customer service that I have received from your

bank

Use synonyms

lately. Despite giving a chequebook requisition almost fifteen days ago, I am yet to receive it. I have not got a proper response from the branch and I am hoping you would resolve it.

Last

Linking Words

month, I placed an order for a new chequebook through your

Bank

Use synonyms

's website.

In addition

Linking Words

this

Linking Words

, I

also

Linking Words

had a telephonic conversation with one of your customer care executives, and he assured me that the new

cheque

Use synonyms

would be delivered within 10 working days.

However

Linking Words

, after waiting for so long, I again tried to get in touch with customer care, but none of them addressed my concern, and till now, I haven't received the

cheque

Use synonyms

book. I do most of my transactions from your

Use synonyms

Bank

Correct your spelling

bank

show examples

, and I am very much satisfied with the services and products available. But

this

Linking Words

time, I am very much surprised by the kind of unprofessionalism I received from your

Bank

Use synonyms

. I urgently need the chequebook as I have a few bills that I need to pay by

cheque

Use synonyms

. I maintain a checking account with your Lockshire branch and my account number is CAA-2547847354. I hope you will address my queries and take necessary action against your staff. I would

also

Linking Words

like to know what action you have taken so that the problem is not repeated in the future with other customers.

Also

Linking Words

, please notify me how much time it will take to issue the new

Use synonyms

cheque book

Correct your spelling

chequebook

show examples

. Looking for your positive reply

IQRA BISMIThu Jun 11 2020

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The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

Dear + name
Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

5
Linking words
meeting the goal of 7 or more
2
Word repetition
meeting the goal of 3 or fewer
2
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 4.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 7.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 7.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 5.0

Complete response

Suitable writing tone

Appropriate word count

4 paragraphs

260 words

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The Greeting

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