You ordered a new chequebook from your bank two weeks ago but you have received nothing. Write a letter to the manager complaining about the bad service. Say when and how you ordered the chequebook, how much longer you will have to wait, and ask the manager what action he/she will take about this matter.

✨ Do you want to improve your IELTS writing?
I am writing to complain about the poor customer service that I have received from your
bank
lately. Despite giving a chequebook requisition almost fifteen days ago, I am yet to receive it. I have not got a proper response from the branch and I am hoping you would resolve it.
Last
month, I placed an order for a new chequebook through your
Bank
's website.
In addition
to
this
, I
also
had a telephonic conversation with one of your customer care executives, and he assured me that the new
cheque
would be delivered within 10 working days.
However
, after waiting for so long, I again tried to get in touch with customer care, but none of them addressed my concern, and till now, I haven't received the
cheque
book. I do most of my transactions from your
Bank
Correct your spelling
bank
show examples
, and I am very much satisfied with the services and products available. But
this
time, I am very much surprised by the kind of unprofessionalism I received from your
Bank
. I urgently need the chequebook as I have a few bills that I need to pay by
cheque
. I maintain a checking account with your Lockshire branch and my account number is CAA-2547847354. I hope you will address my queries and take necessary action against your staff. I would
also
like to know what action you have taken so that the problem is not repeated in the future with other customers.
Also
, please notify me how much time it will take to issue the new
cheque book
Correct your spelling
chequebook
show examples
. Looking for your positive reply
Submitted by IQRA BISMI on

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The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

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