You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help. Write a letter to the company and in your letter introduce yourself explain the problem and state what action you would like from the company

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Dear Mr.

ggg

Correct your spelling

GGG

, I am writing to express my concern with regard to

television

Correct article usage

the television

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that I purchased from your store.

To begin

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with, my name is

bassem

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Bassem

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and I am a frequent customer of your store. Despite my dissatisfaction

this

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time, I have not faced any

problem

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problems

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since 2011.

Last

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week, I purchased the latest version of Samsung Tv with series number 12318 based on the recommendation of your sales staff. After I had returned back to my home, I observed that not only the remote control was a flow, but

also

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there was a big scratch on the screen. I immediately called

the

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apply

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customer service and they promised me to fix the problem as soon as possible. Unfortunately, so far no action taken. To be honest, I am utterly disappointed

from

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with

about

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both

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apply

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your quality and service. If there is no

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apply

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immediate action within two days, I believe that I will entitle to demand

full

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a full

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refund. I am looking forward to hearing from you. Yours faithfully, Bassem.

bassemThu Oct 01 2020

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4
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
9
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 9.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 4.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 4.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

168 words

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Topic Vocabulary:

customer service
purchased
faulty
malfunction
resolution
prompt
replacement
refund
technician
urgent
escalate
unsatisfactory
disappointed
appreciate
address

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