You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help. Write a letter to the company and in your letter introduce yourself explain the problem and state what action you would like from the company

Dear Mr.
ggg
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GGG
, I am writing to express my concern with regard to
television
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the television
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that I purchased from your store.
To begin
with, my name is
bassem
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Bassem
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and I am a frequent customer of your store. Despite my dissatisfaction
this
time, I have not faced any
problem
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problems
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since 2011.
Last
week, I purchased the latest version of Samsung Tv with series number 12318 based on the recommendation of your sales staff. After I had returned back to my home, I observed that not only the remote control was a flow, but
also
there was a big scratch on the screen. I immediately called
the
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customer service and they promised me to fix the problem as soon as possible. Unfortunately, so far no action taken. To be honest, I am utterly disappointed
from
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in
with
by
about
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both
of
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your quality and service. If there is no
an
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immediate action within two days, I believe that I will entitle to demand
full
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a full
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refund. I am looking forward to hearing from you. Yours faithfully, Bassem.
Submitted by bassem on

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Topic Vocabulary:
  • customer service
  • purchased
  • faulty
  • malfunction
  • resolution
  • prompt
  • replacement
  • refund
  • technician
  • urgent
  • escalate
  • unsatisfactory
  • disappointed
  • appreciate
  • address
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