You are being harassed wrongly by Debt Collection Agency for the amount that you did not spend on your credit card. Write a letter to Banking Ombudsman Department and escalate the complaint. In your letter, • introduce yourself • describe what happened • say what you want the officer to do

Dear Sir or Madam, My name is Smith, and I have been holding a credit card with your bank for the past seven years. My customer ID is YH7554. I am writing

this

letter to show my disappointment regarding the unprofessional behaviour of your debt collection agency. Let me elaborate on the situation. I had been harassed by your team for clearing the debt amount against the card without checking the correct details of the customer. The officers had been calling me day in and day out for the past week.

Moreover

, they reached my office to recover the pending amount. When I raised

this

complaint on the customer care of the card, they had given the reason, being two customers have a similar name in their database, they made

this

mistake. For

this

reason. I would request your team to investigate

this

matter as it badly hit my reputation in front of my company and for

this

, I would like to have an apology letter from your department. I want you to take stern action against your division. Enclosed are the phone recordings. I look forward to hearing from you at the earliest. My coordinate is (768) 7654433, and my email id is [email protected]. Yours Faithfully, Smith