There have been some problems with the bus service, especially its reliability, in your area over the last two weeks. Write a letter to the manager of the bus company. In your letter • describe what the problems are • explain how these problems are affecting you • suggest what you would like the company to do

Dear Sir/ Ma, I write to inform you about your logistics

company

. Some

challenges

I have been facing as a customer, how these problems have affected me and give possible solutions to the problems identified.

Firstly

, there are few

challenges

I have observed are the main causes of its non-dependability. The breakdown of the ticketing machine, which has resulted in passengers loading their

bus

cards manually, which is done by joining a very long

queue

to get their card recharged manually.

In addition

, the

buses

arrive late to the station against the agreed time without any prior notification to its

customers

which is not good enough.

This

disrupts the movement schedule of most people and even me, which could lead to lateness to where ever they planned to go.

For instance

, after queuing to load my card manually, just to later realize that the

bus

would be arriving late, without any prior notice.

This

action is below the standard of your logistic

company

. Customer satisfaction cannot be neglected, as the issues listed above would affect

customers

the satisfaction with your

bus

company

, which could lead to

customers

going for another

bus

company

if solutions are not provided. Sometimes your

buses

also

get overloaded by the

bus

-man, thereby making the

bus

crowded.

Furthermore

, these

challenges

have affected me personally in my daily life.

For example

, the long

queue

has resulted in a health complication for me, which was a result of the long hours of standing i.e both in the

queue

and when waiting for the late

buses

.

This

late arrival of

buses

, hinder my scheduled movement plan when there is no prior notice. In spite of all the problems and how they have been of

challenges

to me, there are some sustainable solutions I can recommend for your

bus

company

so as to provide better services. A well detailed Planned preventive maintenance schedule for the

buses

would go long way, by that you would know when a particular

bus

needs to be maintained and the predictive maintenance to carry out on the

bus

. Alongside

this

, proper orientation and training of the drivers and other staff at the

bus

station

,

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would help eradicate the lateness on arrival and improve the operational system. From my experience, it is noticed that when a driver is not reminded of the

company

's vision and what the

company

stands for, they tend to work with an absent mind.

Therefore

subsequent training is necessary for them. Fixing

of

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the ticketing machine

,

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will be of great relief to the

customers

, and they would not have to

queue

any longer. To conclude, I will appreciate it if all the above-

metioned

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mentioned

points are looked into, all these would help improve the customer satisfaction of your

bus

company

. Yours Faithfully, Mariam Abdul.