There have been some problems with the bus service, especially its reliability, in your area over the last two weeks. Write a letter to the manager of the bus company. In your letter • describe what the problems are • explain how these problems are affecting you • suggest what you would like the company to do

Dear Sir/ Ma, I write to inform you about your logistics

company

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. Some

challenges

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I have been facing as a customer, how these problems have affected me and give possible solutions to the problems identified.

Firstly

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, there are few

challenges

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I have observed are the main causes of its non-dependability. The breakdown of the ticketing machine, which has resulted in passengers loading their

bus

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cards manually, which is done by joining a very long

queue

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to get their card recharged manually.

In addition

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, the

buses

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arrive late to the station against the agreed time without any prior notification to its

customers

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which is not good enough.

This

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disrupts the movement schedule of most people and even me, which could lead to lateness to where ever they planned to go.

For instance

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, after queuing to load my card manually, just to later realize that the

bus

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would be arriving late, without any prior notice.

This

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action is below the standard of your logistic

company

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. Customer satisfaction cannot be neglected, as the issues listed above would affect

customers

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the satisfaction with your

bus

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company

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, which could lead to

customers

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going for another

bus

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company

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if solutions are not provided. Sometimes your

buses

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also

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get overloaded by the

bus

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-man, thereby making the

bus

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crowded.

Furthermore

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, these

challenges

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have affected me personally in my daily life.

For example

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, the long

queue

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has resulted in a health complication for me, which was a result of the long hours of standing i.e both in the

queue

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and when waiting for the late

buses

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.

This

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late arrival of

buses

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, hinder my scheduled movement plan when there is no prior notice. In spite of all the problems and how they have been of

challenges

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to me, there are some sustainable solutions I can recommend for your

bus

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company

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so as to provide better services. A well detailed Planned preventive maintenance schedule for the

buses

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would go long way, by that you would know when a particular

bus

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needs to be maintained and the predictive maintenance to carry out on the

bus

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. Alongside

this

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, proper orientation and training of the drivers and other staff at the

bus

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station

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would help eradicate the lateness on arrival and improve the operational system. From my experience, it is noticed that when a driver is not reminded of the

company

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's vision and what the

company

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stands for, they tend to work with an absent mind.

Therefore

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subsequent training is necessary for them. Fixing

of

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the ticketing machine

,

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will be of great relief to the

customers

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, and they would not have to

queue

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any longer. To conclude, I will appreciate it if all the above-

metioned

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mentioned

points are looked into, all these would help improve the customer satisfaction of your

bus

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company

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. Yours Faithfully, Mariam Abdul.