You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating / cooling system in the hotel was quite inadequate. Write a letter to the manager of the hotel. In your letter: give details of what went wrong explain what you had to do to overcome the problem at the time say what action you would like the manager to take

Dear Sir or Madam, I am writing to evidence my complete dissatisfaction with my

last

stay at the Four Season Hotel located in London.

Moreover

, I would like to require a total reimbursement of the charges that I paid for

this

reservation.

Last

week, on October 17th, I reserved 3 nights at the 5 stars suites, which are considered the best

room

at your hotel. We were celebrated our wedding anniversary, and

that is

why we chose a

room

with special facilities,

such

as a balcony with a lake view, and

also

a whirlpool bath. Unfortunately, the temperature was extremely low in London due to an unexpected snowstorm. The heater in our

room

did not work

accordingly

and we could not regulate the internal temperature. Because of

this

, we just had a horrible night. With regard to face

this

inconvenience, your staff informed me that we must move from that

room

because the service of repair did not be available at that moment. After that, we stayed for 2 more nights at an inferior category suite, with 2 single beds and no special view or luxurious bathroom. Considering our strong disappointment, I would like to require a full reimbursement of the value paid, because we did not enjoy your exclusive accommodation during our stay.

Furthermore

, I would appreciate it with you offer a discount for our

next

time at your hotel. I look forward to hearing from you as soon as possible. Yours faithfully, Sarah Parker.