You bought a piece of furniture from a store in another town recently. There is a problem with the item you bought. Write a letter to the store manager. In your letter– Provide the details of your purchase – Describe the problem that you have with it – Suggest what can be done about it.

Dear Sir, I would like to express my dissatisfaction with the recent purchase made in your store. I noticed the

item

was damaged immediately after the furniture was delivered. The detail of the purchase as follows. I bought the

item

at the Colombo store on 15th Dec 2021. The description of the

item

is a red

color

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colour

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with a two-seater sofa. The payment was made in cash for the furniture ad delivery. I checked the showcased pieced at the store. It was perfect but not the delivered one.

Furthermore

, mentioning the damage in detail, the right side of two sofa legs are wrecked. I believe it cannot be repaired. It would have been broken during transportation.

Finally

, I am requesting to replace the furniture in five days. Whereas we are planning for a family gathering which will be in seven days. You can collect the damaged stuff from my home address.

Also

, I am informed that the return or replacement policy can be acceptable within six weeks from the billing date. Since I am a usual customer I appreciate your quick response to my letter and replace the

item

on time. Yours faithfully, Siraj