You recently purchased a product from an online store and are unsatisfied about its quality. Now, you want to avail refund for the product but are unaware of the company’s return and refund policy. Write a letter to the customer relationship officer requesting information about the refund policy and in your letter, write: • Why you are writing • Why you are seeking refund • When you want refund

Dear Sir or Madam, I am a loyal and regular customer of your online store. I am writing to ask you for the information about your company's return and refund policy for the item I purchased from your store

this

month. The item was Toshiba's vacuum cleaner and I orders it on 1st March 2022. I received the product yesterday. Unfortunately, I am quite disappointed with the product because it doesn't seem to turn on even after I made sure the buttery is fully charged.

Therefore

, I would like to return the vacuum and receive a refund for the amount for the purchase. As I am planning to move out from my current property by the end of March, I would appreciate it if you could initiate the refund within a week. So that I will be able to buy another brand's vacuum to clean up the room. I look forward to hearing from you at the earliest. Yours faithfully, Narumi Umami