You recently bought a peice of equipment for your kitchen but it didn't work. You phoned the shop but no action was taken. Write a letter to the shop manager. You should say Describe problem with the equipment Explain what happened when you phoned the shop Say what you would like the manager to do

Dear Sir, I am writing

this

letter to complain about the poor customer service of your shopkeeper.

Last

month, I purchased a microwave oven from your shop which is located in Jalandhar city. It worked well for only five days, and afterwards It was not working anymore. When I tried to start, it created loud noise as well as Its wires were made sparking which was horrifying me.

Subsequently

, I called the shopkeeper, he had just written my complaint and said that he will send a machinic to my home for the inspection of

this

product.

However

,

this

issue has been persisting for over a month and he did not take any action regarding my complaint. Later I decided to call you

thus

you can handle

this

matter proficiently. I would like to request you take appropriate action against the shopkeeper as well as could you please replace

this

oven with the new one as it is under warranty period. If it is not possible, please provide a machinic to check

this

equipment. I am looking forward to your immediate attention on

this

matter. Yours sincerely, Rupinder Kaur