You have lost something on a bus and called customer service to get help. You weren't happy with their response. Write a letter to the bus company manager. In your letter, you should: · describe the item you lost · explain why you weren't happy with the customer service · say what action you would like the company to take.

#bus #customer #service #weren #company #manager #item #action

Dear Sir/Madam, I am writing

this

letter to you to bring your attention to the issue I am currently facing due to

non-serious

Correct article usage

the non-serious

show examples

response of your team toward my complaint. The incident reported by me was on July 1st at 6:30 pm. I caught

Correct article usage

apply

show examples

bus number 88 from Al Ghubabiba Station to Deira City Centre

shceudled

Correct your spelling

scheduled

at 5 pm from Al Ghubaiba. After getting down at Karama centre around 6:15 pm, I realised that I have forgotten to collect my heat insulated water

bottle

that I had kept in the storage rack located above the seaters. The bottel is green in colour with yellow lid and is of brand Milton. The body is made up of steel and should be around 1 feet in height. As soon as I realised of

bottle

being missed, I immediatley called RTA Customer Service Centre. They did register my complaint.

However

, upon my follow up no one could provide me the exact status of my concern. There is no answer to my questions like where can I go to pick up the

bottle

?, have you actually retieved the

bottle

from the bus? etc. That water

bottle

, being costly, I can not really purchase another. It is affecting me by not able to carry the water with me while stepping out of home in

this

baking sun.

Hence

, I request you to please assist me in collecting my

bottle

from designated area. Along with

this

please ensure to have some empathy skill building training to be passed on to the Customer seevice team which will prove useful while dealing with customer's issues. Yours faithfully, Mamta

Submitted by mamta2310 on Fri Jul 01 2022

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Word Count

IELTS says that you should write a minimum of 150 words in writing task 1. If you go under word count you will lose marks in task response.

A very long letter will not give you a higher band score.

Aim for between 160 to 190 words in writing task 1. This will ensure a concise letter and will be realistic in terms of time management. You have only 20 minutes to write the letter and you need around 5 minutes of planning time, so you will not be able to write a long letter in 15 minutes.

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3Linking words
meeting the goal of 7 or more
1Word repetition
meeting the goal of 3 or fewer
3Grammar mistakes
 

7 paragraphs

271 words

0123456789.0505

Overall Band Score

Coherence and Cohesion: 9.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 6.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 6.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

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