You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

Dear Sir or Madam, I am writing
this
letter to inform you that the
product
delivered from your
shop
was not functioning properly. Because of that, I would like to return it and I want you to refund me a hundred
percent
Change the spelling
per cent
show examples
. I recently ordered a Bluetooth mouse from your
shop
last
week and regretfully discovered that the
product
was not functioning properly. When I open the delivery box, I found the item in bad shape. The plastic packaging was open, and the cover of the battery compartment was broken. I tried to test whether it is still usable.
Although
the red LED was lit, it is not functioning at all. I was really frustrated as I need that mouse very urgently to finish my design assignment which will be due at the beginning of
next
week. Despite the possibility that I could get a new
product
from you as a warranty claim, I had to buy a new mouse urgently from a
shop
near my home because of my urgency as I just mentioned. I will find a spare timeslot in the coming Friday afternoon to visit your
shop
and return your broken
product
and collect the refund from you. Best regards, Zay Yar Myint.
Submitted by zayyar6367 on

Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

Essentional vocabulary list for IELTS Writing 7+

Learn how to write high-scoring essays with powerful words.
Download Free PDF and start improving you writing skills today!
Topic Vocabulary:
  • I am writing to express my disappointment
  • I regret to inform you that
  • I am dissatisfied with the item I received
  • The item arrived damaged
  • The product is in unsatisfactory condition
  • I expected better quality
  • I would like to request a refund
  • I kindly ask for your assistance in resolving this matter
  • I would appreciate it if you could provide instructions
  • I suggest arranging a pick-up service
  • I expect a prompt response and resolution
  • I hope for a satisfactory outcome
What to do next:
Look at other essays: