You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

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Dear Sir or Madam, I am writing
this
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letter to inform you that the
product
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delivered from your
shop
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was not functioning properly. Because of that, I would like to return it and I want you to refund me a hundred
percent
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per cent
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. I recently ordered a Bluetooth mouse from your
shop
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last
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week and regretfully discovered that the
product
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was not functioning properly. When I open the delivery box, I found the item in bad shape. The plastic packaging was open, and the cover of the battery compartment was broken. I tried to test whether it is still usable.
Although
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the red LED was lit, it is not functioning at all. I was really frustrated as I need that mouse very urgently to finish my design assignment which will be due at the beginning of
next
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week. Despite the possibility that I could get a new
product
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from you as a warranty claim, I had to buy a new mouse urgently from a
shop
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near my home because of my urgency as I just mentioned. I will find a spare timeslot in the coming Friday afternoon to visit your
shop
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and return your broken
product
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and collect the refund from you. Best regards, Zay Yar Myint.
Submitted by zayyar6367 on

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Topic Vocabulary:
  • I am writing to express my disappointment
  • I regret to inform you that
  • I am dissatisfied with the item I received
  • The item arrived damaged
  • The product is in unsatisfactory condition
  • I expected better quality
  • I would like to request a refund
  • I kindly ask for your assistance in resolving this matter
  • I would appreciate it if you could provide instructions
  • I suggest arranging a pick-up service
  • I expect a prompt response and resolution
  • I hope for a satisfactory outcome
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