IELTS Writing Correction Service /
Writing Samples /
Band 8.5

You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

#item #store #retailer #request #refund #arrangements
Dear Sir or Madam, I am writing
this
 letter to inform you that the
product
 delivered from your
shop
 was not functioning properly. Because of that, I would like to return it and I want you to refund me a hundred
percent
Change the spelling
per cent
show examples
. I recently ordered a Bluetooth mouse from your
shop
last
 week and regretfully discovered that the
product
 was not functioning properly. When I open the delivery box, I found the item in bad shape. The plastic packaging was open, and the cover of the battery compartment was broken. I tried to test whether it is still usable.
Although
 the red LED was lit, it is not functioning at all. I was really frustrated as I need that mouse very urgently to finish my design assignment which will be due at the beginning of
next
 week. Despite the possibility that I could get a new
product
 from you as a warranty claim, I had to buy a new mouse urgently from a
shop
 near my home because of my urgency as I just mentioned. I will find a spare timeslot in the coming Friday afternoon to visit your
shop
 and return your broken
product
 and collect the refund from you. Best regards, Zay Yar Myint.
Submitted by zayyar6367 on

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Topic Vocabulary:
  • I am writing to express my disappointment
  • I regret to inform you that
  • I am dissatisfied with the item I received
  • The item arrived damaged
  • The product is in unsatisfactory condition
  • I expected better quality
  • I would like to request a refund
  • I kindly ask for your assistance in resolving this matter
  • I would appreciate it if you could provide instructions
  • I suggest arranging a pick-up service
  • I expect a prompt response and resolution
  • I hope for a satisfactory outcome
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