You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter x describe the problem with the equipment x explain what happened when you phoned the shop x say what you would like the manager to do

Dear Sir, I am Utsav, who recently purchased a dining set from your store on the 18th of September, writing to express my remorse regarding the services rendered by your organisation, The Pepper Fry.

To begin

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with, 2 of the 4 chairs of the dining set lack proper padding.

As a result

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, my family and I always feel uncomfortable sitting on them.

Additionally

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, one of the chairs has burnt marks on its leg. Upon discussing the same with the service department of your firm, I was treated condescendingly by the service manager, Mr Harish Singh, over a telephone call, who told me to deal with

this

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hurdle on my own while neglecting my service request. In the wake of

this

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problem, I would like to request you to kindly provide a resolution on the same by replacing the dining set with a brand new one or providing a technician to repair the aforementioned issues. I am certain that you would investigate

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problem at your earliest convenience. I look forward to your response. Yours faithfully, Utsav Chandel