You recently bought some new furniture for your living room online. You wrer told that it would be delivered within five working days, but it has been been two weeks and it still has not arrived. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter explain that the furniture has not arrived and describe what happened when you phoned the shop say what you would like the manager to do.

#furniture #room #wrer #five #two #weeks #shop #action #manager

Dear Sir or Madam, I am writing to you regarding an armchair I have recently bought from your online

shop

. Allow me

first

to elaborate on what has happened to me. I made the order during Black Friday and it was supposed to be shipped within 5 working days. My complaint is that it has been now 14 days and I was not informed yet when I will expect my items to be delivered. From your website, I understand that, according to the terms and conditions of your

shop

policy, there would be a short delay with the shipping process , especially during offer seasons, for two additional days only.

However

, I have been waiting for more than the mentioned period.

Besides

that, I called your customer service twice and they raised a complaint form to the

shop

manager, but ,

still

Add a comma

,still

show examples

nothing has happened and not even a letter from your side has been sent. Anyway, I am really annoyed and I am sorry to tell you that if I did not receive my parcels, within 24 hours, I would complain to the Customer Protection Department in our city and ask for a full refund of the amount paid to be credited to my bank account.

In addition

to that , I will stop purchasing from your

shop

, as other companies are offering a better service than you claim to have. Best regards, Anne.

Submitted by 3.ALSHABI on Sun Sep 11 2022

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4Linking words
meeting the goal of 7 or more
1Word repetition
meeting the goal of 3 or fewer
1Grammar mistakes
 

6 paragraphs

234 words

8.50

Overall Band Score

Coherence and Cohesion: 9.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 8.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 8.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 9.0

Complete response

Suitable writing tone

Appropriate word count

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