You recently bought some new furniture for your living room online. You wrer told that it would be delivered within five working days, but it has been been two weeks and it still has not arrived. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter explain that the furniture has not arrived and describe what happened when you phoned the shop say what you would like the manager to do.
Dear Sir or Madam,
I am writing to you regarding an armchair I have recently bought from your online
shop
. Allow me first
to elaborate on what has happened to me. I made the order during Black Friday and it was supposed to be shipped within 5 working days. My complaint is that it has been now 14 days and I was not informed yet when I will expect my items to be delivered.
From your website, I understand that, according to the terms and conditions of your shop
policy, there would be a short delay with the shipping process , especially during offer seasons, for two additional days only. However
, I have been waiting for more than the mentioned period. Besides
that, I called your customer service twice and they raised a complaint form to the shop
manager, but ,still
nothing has happened and not even a letter from your side has been sent.
Anyway, I am really annoyed and I am sorry to tell you that if I did not receive my parcels, within 24 hours, I would complain to the Customer Protection Department in our city and ask for a full refund of the amount paid to be credited to my bank account. Add a comma
,still
In addition
to that , I will stop purchasing from your shop
, as other companies are offering a better service than you claim to have.
Best regards,
Anne.Submitted by 3.ALSHABI on
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