You recently organised an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch. Write a letter to the manager of the hotel. In your letter • say what the participants liked about the hotel • explain why they were unhappy about the food • suggest what the manage􀀸 should clo to improve the foocl in future

Dear Sir/Madam, I am Claire working as an assistant in Global Tech Park.
Last
Friday I organized our company program event in your hotel and I am writing to express my dissatisfaction with the food you served during
this
event. I was happy looking at the variety of cuisine options available on your menu but the quality of the food was disappointing. As a ritual of our ,organization
we
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, conduct feedback sessions on the
last
day and many employees express positive feedback about the ambience and facility of the hotel. They appreciated the separate room arrangement for each brainstorming session.
Also
, your staff member is quite friendly and helpful. They helped our host to set up a projector and manage the agenda. All the participants provided 4.5 ratings for the service which you provided. But, most of the people rated 2.0 for overall food quality and mentioned in remarks bad taste for many dishes. They were unhappy about the beverages which were served during the meeting. In the
,
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coffee there was no sugar as well as it was cold.
Also
, there were no dry vegetables available and the rice was too spicy. There were only two starter options available and baby corn was not cooked well. As we have a valid contract with you until the end of
this
year so, it would be a good idea if you provide us
questionnaire
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with questionnaire
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forms beforehand. Based on our client and management requirements I will provide you with all the answers and preferences. I would
also
suggest you procure one coffee machine in order to improve customer needs and satisfaction. I trust
this
situation will improve
next
time. Looking forward to hearing from you. Yours faithfully, Claire Clave
Submitted by ppudhav.3 on

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Structure your letter

A letter needs to be written using a proper format, including the following:

  • A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
  • The main body (consisting of paragraphs for each part of the letter)
  • A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

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