You had a problem while staying at a hotel, and the receptionist was very helpful. Write a letter to the manager of the hotel. In your letter • describe the problem that you had • explain how the receptionist helped you • suggest ways to prevent the problem from happening again.

Dear Sir/Madam, I am writing to let you know about the inconvenience I faced during my stay at your hotel and

also

would like to appreciate the assistance I received from your receptionist during my stay. Let me explain the situation in detail. I checked in on Monday, July 3rd at 12 pm at the hotel and at the time of booking I was told that wifi will be available.

However

, the services on the day of my arrival weren’t working which left me in a panic situation. I immediately notified the concierge but received no response and no one was able to identify the problem. After an hour I received a call from the concierge, Mrs Sarita Kumar a receptionist at your hotel, who managed to get the wifi connection back. I would like to appreciate the effort she took to resolve the issue

although

I was just 15 minutes away from my business meeting. I would like to suggest that

such

negligence should not be repeated and all services must be checked before the keys are handed over to the customer.

In addition

to

this

, it will be better if someone is available at the reception 24*7. Yours sincerely, Tiera Vaswani