You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter describe the problem with the equipment explain what happened when you phoned the shop say what you would like the manager to do

I am writing

this

letter to you to complain about the

microwave

that I bought from your shop

last

week and the service that your employee gave. 

Last

Monday, I bought a

microwave

from your shop. The model number is No.2222. In the beginning, I was excited because I needed a

microwave

to reheat meals in my kitchen. When I used it following the introduction, unfortunately, it didn't work at all. 

Then

I connected with Tim, one of your employees who is in customer service. He told me that he would arrange for someone to contact me and help me to resolve the problem. Until today, I hadn't received any

further

help, not even a callback.  I am feeling very unhappy. I know your company is a famous electrical store and has been open for 40 years. I don't believe

this

is the

last

time that I buy something from your shop.

Therefore

, I want to return the

microwave

and request a refund. Yours faithfully, Kevin k