You experienced a problem while visiting a store in your neighborhood. Write a letter to the manager of the store. In your letter: Describe the problem Explain why this problem has upset you State what you want to happen as a result of your letter Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

Dear Sir or Madam, Greetings of the day! I hope

this

letter finds you well and in good health. I am writing

this

letter to inform you of a problem I experienced while visiting your store

last

week on Saturday.

Last

Saturday, while I was back from my office, I stopped by your store to purchase a smartphone manufactured by Samsung. Since I was told it had an original battery, I had no hesitations in purchasing it. Unfortunately, the smartphone is overheating while driving and shuts down without prior warning. Considering your store to be one of the leading stores that sell gadgets in our neighbourhood, I am quite upset by the lack of service when I telephoned your customer service to repair the mobile phone. I am repeatedly being told by your employee that it was an authentic device which was sold to me.

As a result

of

this

, I have left a negative review on your website and I would

also

request either a refund for the purchase or a replacement with a new smartphone. Please let me know if

this

would be convenient for you. Thank you for your understanding. Yours sincerely, John Hudson