You recently rented a car for a week. You were dissatisfied with the car. Write a letter to customer service manager of the car rental agency. In your letter: - Give details about the car rental and explain why you rented the car. - Explain what the problem was and how you responded - Describe what action you want the manager to take

Dear Sir or Madam, I am writing to lodge a complaint with regard to the car that I rented from your company, Zoomcar,
on
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apply
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last
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weekend. I booked a
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seven-seater
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seven seater
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seven-seater
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Tata Safari from your website for one whole week. I was on a family trip to Jaisalmer and I needed a
vehicle
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from Delhi airport to my destination. My old parents were travelling with me and, I wanted a
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reliable
realiable
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reliable
service provider.
Hence
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, I booked it from your agency,
however
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, after picking
the
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up the
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vehicle
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from the airport, it became
out
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our
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biggest nightmare. We could only travel fifty
kilometers
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kilometres
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when the
vehicle
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started showing
engine
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an engine
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warning sign. I immediately called your customer care number but they asked me to ignore the warning and continue the journey. After some more time, a loud noise started coming out of the engine and the
vehicle
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competely
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completely
stopped in
middle
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the middle
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of nowhere. Only because of your poorly maintained
vehicle
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, I was stuck on the road along with my whole family.
Although
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your company arranged for
the
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apply
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help, they
also
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took four hours to reach
at
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apply
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our location. If your customer care representative could have taken
necessary
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the necessary
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countermeasures
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counter measures
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countermeasures
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when I
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informed
infomed
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informed
them about the warning light,
this
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whole
incident
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could have been avoided. In lieu of
this
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incident
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, I want you to refund my full booking amount because my whole vacation was spoiled.
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, I would request to improve your emergency operating procedures so that no other family faces
such
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incident
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an incident
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. If you want more details about the
incident
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, please feel free to get in touch with me
on
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at
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the number shared below. Yours faithfully, Aman Malik

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Word Count

IELTS says that you should write a minimum of 150 words in writing task 1. If you go under word count you will lose marks in task response.

A very long letter will not give you a higher band score.

Aim for between 160 to 190 words in writing task 1. This will ensure a concise letter and will be realistic in terms of time management. You have only 20 minutes to write the letter and you need around 5 minutes of planning time, so you will not be able to write a long letter in 15 minutes.

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