You have just received a credit card statement from your bank. The statement lists a number of expensive purchases that you are sure you did not make. Write a letter to the bank manager. In the letter: • Introduce yourself. • Explain that you did not buy the items listed. • Say what you would like the bank to do to fix the problem.

Dear Sir or Madam, I am writing

this

letter to bring to your notice some probable fraud

transactions

that have happened on my

account

in the past month. I am Renee Jose, my

account

number ends in 6211, I opened my credit card

account

at the George Street branch

last

month and received my card in 3 days. But, when I got my statement

this

month, there were a few

transactions

which were not recognisable. One of the purchases showed a gas filling of $250, but I don't own a car, and always take public transport to travel around the city. Another one was for the flight ticket from Toronto to Halifax for

last

Saturday, while I was in the city that day. I would request you

to

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block my

account

, cancel the

transactions

, and provide me with a refund for the following

transactions

. I expect swift resolution as both the flight tickets as well as gas station footage could be accessed easily. Patiently awaiting

for

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your reply on

further

steps. Yours faithfully, Renee Jose