You have recently bought a Telephone with answer machine from an online shop. The web page said that the answer machine shows you a list of who left a message so you can choose which to play first. But after taking it home you find out that only the most recent call is kept in the calls list. Write an e-mail letter to the store manager. In your e-mail: say who you are, explain the problem, say what action you would like the store to take.

Dear Sir or Madam, I am writing

this

letter to express my disappointment which I have to bear for a specific product to be specific its a

telephone

with an answering machine. My name is Shah Harshil as per my Order ID number - 1976A2 and the order date was 19 October 2022. On your ,website it was clearly mentioned that the

telephone

will show a list of voice mails and definitely I will have the option to choose from the list which message will be played

first

.

Furthermore

, when I received the package at my home and

then

unboxed the courier box and started the phone but it did not show any list of pending voice mails because there was no LCD screen embedded into the

telephone

, as well as there, were not enough buttons through which I can scroll up and down among all the messages. I request you to give me another

telephone

displayed on the webpage or if you cannot arrange another

telephone

I will not mind a full refund of the product. Looking forward to a positive and prompt response. Yours sincerely, Shah Harshil