You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter describe the problem with the equipment explain what happened when you phoned the shop say what you would like the manager to do.

#piece #equipment #kitchen #work #shop #action #manager

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Dear sir or Madam, The purpose of writing

this

Linking Words

letter is that I would like to discuss a problem with you. Presently, I purchased a product used in the kitchen in your store.

However

Linking Words

, after going home,

this

Linking Words

was a bit out of order and could not normally work when I used it for the first time. Confused, I phoned the store immediately and asked if I could exchange or return it. Yet, the most disappointing thing was that the attitude of the clerk toward me was pretty casual. For me, it felt like he thought that I broke

this

Linking Words

but wanted to claim compensation.

At the end

Linking Words

of the call, he just told me that he would ask the manager if the situation met the return policy. Afterwards, ten days passed but I still did not receive any reply.

Therefore

Linking Words

, I decided to mail you directly, discuss the situation, asking you if I could exchange or return the equipment. Ultimately, I hoped that I could receive your response as soon as possible and,

also

Linking Words

, suggested that you may need to improve the customer service in your shop.

Submitted by k91030525 on Mon Jan 30 2023

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The Closing

The style of the letter determine how you have to close it.

Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.

Formal style (To someone you have not met, whose name you don’t know)

Yours faithfully,

Semi-formal (To someone you may or may not have met, whose last name you know)

Yours sincerely,

Informal (To someone you know well, whose first name you know and use)

Best regards,
Warm wishes,

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5
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 4.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 5.0

Complete response

Suitable writing tone

Appropriate word count

4 paragraphs

188 words

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The Closing

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