You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter describe the problem with the equipment explain what happened when you phoned the shop say what you would like the manager to do.

Dear sir or Madam, The purpose of writing

this

letter is that I would like to discuss a problem with you. Presently, I purchased a product used in the kitchen in your store.

However

, after going home,

this

was a bit out of order and could not normally work when I used it for the first time. Confused, I phoned the store immediately and asked if I could exchange or return it. Yet, the most disappointing thing was that the attitude of the clerk toward me was pretty casual. For me, it felt like he thought that I broke

this

but wanted to claim compensation.

At the end

of the call, he just told me that he would ask the manager if the situation met the return policy. Afterwards, ten days passed but I still did not receive any reply.

Therefore

, I decided to mail you directly, discuss the situation, asking you if I could exchange or return the equipment. Ultimately, I hoped that I could receive your response as soon as possible and,

also

, suggested that you may need to improve the customer service in your shop.