You recently bought a piece of equipment for your kitchen but it did not work. You phone the shop but no action was taken. Write a letter to the shop manager. In your letter - describe the problem with the equipment explain what happened when you phoned the shop say what you would like the manager to do.

Dear Sir or Madam, Hope you are well. I am writing
this
letter regarding
microwave
Correct article usage
a microwave
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, which I
bough
Correct your spelling
bought
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recently at your
shop
.
Fist
Correct your spelling
First
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, I would like to say that the equipment I bought on Sunday is not working. Despite reading the manual instruction
few
Correct article usage
a few
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times, there
is
Wrong verb form
been
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no success. I believe, that the item is
demaged
Correct your spelling
damaged
inside. We have installed
microvawe
Correct your spelling
microwave
as per your paperwork,
however
Add a comma
,however
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there is
constantly
Change the word
constant
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error
Add an article
an error
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.
Secondly
, I called your
shop
on Tuesday, and if I remember correctly I was talking to Andrew L. Despite the
explaination
Correct your spelling
explanation
of the situation, your employee didn't show me a good attitude. It seems like people working in your
shop
don't have enough
of
Change preposition
apply
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custumer
Correct your spelling
customer
service experience. I was captivated by his
irrogance
Correct your spelling
arrogance
and lack of
proffessionalism
Correct your spelling
professionalism
. In
addiotion
Correct your spelling
addition
, Andrew promised
me
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apply
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to send the engineer over on Wednesday,
however
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,however
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nobody came. I would appreciate
if
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it if
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you could have a conversation with all your employees and explain how to deal with
situation
Add an article
a situation
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like that.
Moreover
, maybe
custumer
Correct your spelling
customer
services training could be implemented in your
shop
. Could you please send one of your engineers to have a look at my microwave so we can solve the problem ? Look forward to hearing from you. Martyna
Submitted by martynaa.j on

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The Closing

The style of the letter determine how you have to close it.

Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.

Formal style (To someone you have not met, whose name you don’t know)

  • Yours faithfully,

Semi-formal (To someone you may or may not have met, whose last name you know)

  • Yours sincerely,

Informal (To someone you know well, whose first name you know and use)

  • Best regards,
  • Warm wishes,

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

Topic Vocabulary:
  • equipment malfunction
  • customer service
  • warranty claim
  • attempted resolution
  • unsatisfactory response
  • replacement request
  • repair services
  • refund procedure
  • swift resolution
  • consumer rights
  • loyalty to the shop
  • managerial intervention
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