You have just returned from a holiday. You are unhappy with the quality of the hotel you stayed in and want to complain to the travel agency that arranged the holiday. Write a letter to the manager of the travel agency. In your letter, say about the holiday and where you stayed mention why you are unhappy about the hotel where you stayed say what you would like the travel agency to do You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

Dear Sir or Madam, I understand that no business likes to hear these kinds of things from their customers, but sometimes, we just can not help but complain about the poor or bad service. I am not too happy about the

hotel

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that you booked for me recently. The name of the

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was “Concordia

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”, located in the city of Lisbon, and I was supposed to stay there from 5th to 9th June, to enjoy my new year’s holiday that was arranged by you. Unfortunately, I had to check out of the

hotel

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after spending only two nights there because of some unpleasant experience. First of all, I did not find the

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rooms to be clean enough for the prices I paid. It had a bad odour that made me irritated as long as I stayed there.

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, the

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did not offer me any free shuttle service anywhere in the city even though

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exactly what I was told. I did not get the services that I was promised by your travel agency. So, it is only fair that I get a full refund of the money that I paid for the

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charges. I hope to hear from you soon regarding

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. Yours faithfully, Freddy Noble