Discuss the importance of customer service in maintaining customer satisfaction and loyalty. and give your own opinion.

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There is growing sentiment today related to how to achieve success in the
customer
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service field and why it is so important in running a
business
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. From my perspective, I believe
customer
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satisfaction is the most significant element that makes
business
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companies
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can achieve goals and win in the competitive market.
To begin
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with,
customer
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satisfaction allows businesses to boost
business
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strategies and increase sales. Consumers tend to use
products
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and services from their favourite company, they will return in the future and always prioritize familiar choices over other competitors.
For example
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, the famous milk brand in Vietnam,
Vinamilk
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was selected to buy the most for ten consecutive years. The reason why they can achieve success is that they can build trust for
customers
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.
Vinamilk
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has a large number of loyal
customers
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and they always return to buy
products
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here. Based on an interview in 2021,
Vinamilk
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's
customers
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have shared that they feel that
Vinamilk
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provides them with high-quality milk
products
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and has better
customer
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care than other competitors.
Secondly
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, one of the biggest benefits of loyal
customers
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is that they can help the local company to attract more potential
customers
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, from that,
companies
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will increase sales and can expand their market to other countries. Loyal
customers
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had good experiences with
products
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or services in the past and will give good reviews and recommendations to their friends and families. These recommendations can be seen as trusty than the company's marketing strategies, from that,
companies
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will get more
customers
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and increase sales. In conclusion, building the trust of
customers
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and maintaining their satisfaction is the one of major determinants of
business
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success.
Companies
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should focus more on both
products
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and
also
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customer
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care.
Submitted by khanhlinh151123 on

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