The charts show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel’s customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

The data illustrates the results regarding the hotel’s customer service from 2005

from

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2010 among 100 guests.

Overall

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, it is possible to observe that the data related to

the

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apply

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customer’s

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customer

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satisfaction increased considerably,

while

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the negative classification decreased. In 2005, 15% of clients considered the service as “very poor” and in 2010,

this

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percentage plummeted to 4%. The same trend was observed in the category of “poor”, which was 21% in 2005 and declined to 12% in 2010. The “satisfactory” category decreased from 45% to 17%,

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with the data related

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positive evaluations. A noticeable change is

the

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improvement in the customer satisfaction proportion; in 2005 the service was rated

in

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5% and in 2010,

this

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percentage escalated almost sixfold,

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28%.

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to that, the “good” classification soared from 14% to 39%. In summary, clients of the hotel are more satisfied than they used to be.