The charts show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel’s customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

The data illustrates the results regarding the hotel’s customer service from 2005

from

Change preposition

to

show examples

2010 among 100 guests.

Overall

, it is possible to observe that the data related to

the

Correct article usage

apply

show examples

customer’s

Change noun form

customer

show examples

satisfaction increased considerably,

while

the negative classification decreased. In 2005, 15% of clients considered the service as “very poor” and in 2010,

this

percentage plummeted to 4%. The same trend was observed in the category of “poor”, which was 21% in 2005 and declined to 12% in 2010. The “satisfactory” category decreased from 45% to 17%,

in contrast

with the data related

with

Change preposition

to

show examples

positive evaluations. A noticeable change is

the

Change the article

an

show examples

improvement in the customer satisfaction proportion; in 2005 the service was rated

in

Change preposition

at

show examples

5% and in 2010,

this

percentage escalated almost sixfold,

with

Change preposition

to

show examples

28%.

In addition

to that, the “good” classification soared from 14% to 39%. In summary, clients of the hotel are more satisfied than they used to be.