You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter -Describe the problem with the equipment - Explain what happened when you phoned the shop - Say what you would like the manager to do

Dear Sir or Madam, I am writing to express my disappointment and frustration regarding

to

Remove the preposition

apply

show examples

a recent purchase in your shop in the MarkAntalya mall.

Last

Linking Words

week I bought a kettle in your store, but to my dismay

Linking Words

then

Correct your spelling

when

show examples

I plugged it into the socket it turned out to be out of order. It fails to heat up water. The only indication of its activity was a light that illuminated upon plugging, but no

further

Linking Words

functionality was observed. Immediately upon discovering

this

Linking Words

issue, I contacted

to

Change preposition

apply

show examples

your company’s office and precisely described the situation to your employee, Dan. He assured me that the matter would be promptly addressed by providing a replacement kettle

instead

Linking Words

of the defective one. Regrettably, it has been five days passed since my initial

contactwith

Correct your spelling

contact with

your

sompany

Correct your spelling

company

, and I have not received any communication from you, let alone the

fulfillment

Change the spelling

fulfilment

show examples

of Dan’s promise to resolve the issue.

This

Linking Words

lack of response has left me deeply dissatisfied. I sincerely hope that you will take immediate action within the next three days to rectify the situation. Yours faithfully, Ivan