You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter -Describe the problem with the equipment - Explain what happened when you phoned the shop - Say what you would like the manager to do

Dear Sir or Madam, I am writing to express my disappointment and frustration regarding

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a recent purchase in your shop in the MarkAntalya mall.

Last

week I bought a kettle in your store, but to my dismay

then

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when

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I plugged it into the socket it turned out to be out of order. It fails to heat up water. The only indication of its activity was a light that illuminated upon plugging, but no

further

functionality was observed. Immediately upon discovering

this

issue, I contacted

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your company’s office and precisely described the situation to your employee, Dan. He assured me that the matter would be promptly addressed by providing a replacement kettle

instead

of the defective one. Regrettably, it has been five days passed since my initial

contactwith

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contact with

your

sompany

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company

, and I have not received any communication from you, let alone the

fulfillment

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fulfilment

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of Dan’s promise to resolve the issue.

This

lack of response has left me deeply dissatisfied. I sincerely hope that you will take immediate action within the next three days to rectify the situation. Yours faithfully, Ivan